Free shipping and returns with BOXNOW!

FAQ

Please see our Frequently Asked Questions (FAQs) page to learn more.

Are payment details secure?

HT Pay Way applies the most modern standards in data protection - Secure Socket Layer (SSL) protocol 256 - bit encryption and TLS 1.2 cryptographic protocol as the highest level of protection when entering and transferring data. The ISO 8583 protocol ensures that the exchange of data between the HT system and the authorization centers of card houses is carried out in a private network, which is protected from unauthorized access by a double layer "firewall".

Do you accept online payments?

We accept the following credit cards: Premium Visa®, Visa®, Diners®, MasterCard®, Maestro®, and Discover.

Learn more about our store's secure checkout experience (powered by Shopify) here.

What forms of payment do you accept?

We accept the following credit cards: Premium Visa®, Visa®, Diners®, MasterCard®, Maestro®, and Discover, as well as cash on delivery.

How long does it take to deliver my products?

Delivery within Croatia can take up to 3 business days.

International delivery can take up to 5 business days.

When is delivery free?

BOXNOW shipments are free. Shipping via GLS (to your door) is free for orders over €20. For orders under €20, shipping is €5.60 for Croatia. For Austria, Germany and Switzerland, shipping is €8.50 for orders under €50.

How long after completing a purchase can I request a refund?

According to the Consumer Protection Act, goods purchased remotely (when not collected in person but sent by a delivery service) can be returned (at your own expense) within 14 days of receipt of the goods, exclusively in their original and undamaged packaging.

Didn't find the answer you were looking for?

Contact us