RIGHT TO UNILATERAL CONTRACT TERMINATION
IN ACCORDANCE WITH APPLICABLE EUROPEAN UNION REGULATIONS AND THE CONSUMER PROTECTION ACT, YOU HAVE THE RIGHT TO UNILATERALLY TERMINATE A DISTANCE CONTRACT WITHOUT STATING A REASON WITHIN 14 DAYS.
RIGHT TO WITHDRAWAL
THE RIGHT TO UNILATERAL CONTRACT TERMINATION APPLIES TO ALL PURCHASES MADE THROUGH OUR ONLINE STORE, INCLUDING THE PURCHASE OF GOODS AND SERVICES. THIS RIGHT REQUIRES NO JUSTIFICATION ON YOUR PART.
WITHDRAWAL PERIOD
THE PERIOD FOR UNILATERAL CONTRACT TERMINATION IS 14 DAYS FROM THE DAY YOU OR A THIRD PARTY DESIGNATED BY YOU, OTHER THAN THE CARRIER, RECEIVED THE GOODS THAT ARE THE SUBJECT OF THE CONTRACT.
IN THE EVENT THAT YOU ORDERED MULTIPLE PIECES OF GOODS IN A SINGLE ORDER THAT ARE DELIVERED SEPARATELY, THE PERIOD FOR UNILATERAL CONTRACT TERMINATION BEGINS ON THE DAY YOU RECEIVED THE LAST PIECE OR THE LAST SHIPMENT OF GOODS.
HOW TO EXERCISE THE RIGHT TO WITHDRAWAL
YOU MAY NOTIFY US OF YOUR DECISION TO UNILATERALLY TERMINATE THE CONTRACT IN THE FOLLOWING WAYS:
VIA THE UNILATERAL CONTRACT TERMINATION FORM THAT WE MAKE AVAILABLE TO YOU
VIA ANY OTHER UNEQUIVOCAL STATEMENT EXPRESSING YOUR WILL TO TERMINATE THE CONTRACT
ELECTRONICALLY, BY FILLING OUT AND SENDING THE UNILATERAL TERMINATION FORM TO OUR E-MAIL ADDRESS
WE RECOMMEND THAT YOU SEND YOUR TERMINATION STATEMENT BEFORE THE EXPIRATION OF THE PERIOD, SO THAT YOU HAVE PROOF OF EXERCISING YOUR RIGHT IN A TIMELY MANNER.
METHOD OF SUBMITTING THE TERMINATION STATEMENT
YOU MAY SUBMIT YOUR CONTRACT TERMINATION STATEMENT TO US IN WRITING TO THE FOLLOWING ADDRESS:
MOLNAR STARI MLIN D.O.O. (ŠARAMONDO)
GORNJE MOKRICE 2B
44250 PETRINJA, CROATIA
OR ELECTRONICALLY TO THE E-MAIL ADDRESS: INFO@SARAMONDO.COM
IN THE EVENT THAT YOU SUBMIT THE STATEMENT ELECTRONICALLY, WE WILL PROVIDE YOU WITH AN ACKNOWLEDGMENT OF RECEIPT OF THE TERMINATION STATEMENT ON A DURABLE MEDIUM WITHOUT DELAY.
CONSEQUENCES OF WITHDRAWAL
IF YOU EXERCISE YOUR RIGHT TO UNILATERAL CONTRACT TERMINATION, THE PARTIES ARE NOT OBLIGED TO FULFILL THEIR OBLIGATIONS ARISING FROM THE DISTANCE CONTRACT.
OBLIGATION TO RETURN GOODS
YOU ARE OBLIGED TO RETURN OR HAND OVER THE GOODS TO US WITHOUT UNDUE DELAY, AND NO LATER THAN 14 DAYS FROM THE DATE YOU COMMUNICATED YOUR DECISION TO UNILATERALLY TERMINATE THE CONTRACT TO US.
IT IS CONSIDERED THAT YOU HAVE FULFILLED YOUR OBLIGATION ON TIME IF YOU SEND OR HAND OVER THE GOODS TO US BEFORE THE EXPIRATION OF THE MENTIONED PERIOD.
DIRECT COSTS OF RETURN
YOU MUST BEAR THE DIRECT COSTS OF RETURNING THE GOODS YOURSELF.
REFUND OF PAID AMOUNT
IF YOU UNILATERALLY TERMINATE THE CONTRACT, WE WILL REFUND THE MONEY WE RECEIVED FROM YOU, INCLUDING DELIVERY COSTS, WITHOUT DELAY AND NO LATER THAN 14 DAYS FROM THE DATE WE RECEIVED YOUR DECISION TO UNILATERALLY TERMINATE THE CONTRACT.
THE REFUND WILL BE MADE USING THE SAME PAYMENT METHOD AS THE ONE YOU USED FOR THE ORIGINAL TRANSACTION.
WE MAY WITHHOLD THE REFUND UNTIL THE GOODS ARE RETURNED TO US OR UNTIL YOU PROVIDE PROOF THAT YOU HAVE SENT THE GOODS BACK TO US.
EXCEPTIONS TO THE RIGHT TO WITHDRAWAL
THE RIGHT TO UNILATERAL CONTRACT TERMINATION IS EXCLUDED IN THE FOLLOWING CASES:
FOR GOODS MADE TO ORDER OR CUSTOMIZED TO YOUR PERSONAL NEEDS
FOR GOODS LIABLE TO DETERIORATE RAPIDLY OR WITH A SHORT EXPIRY DATE
FOR SEALED PRODUCTS THAT ARE NOT SUITABLE FOR RETURN DUE TO HYGIENE REASONS, WHICH YOU HAVE UNSEALED
FOR DIGITAL CONTENT NOT SUPPLIED ON A TANGIBLE MEDIUM, IF YOU HAVE BEGUN THE DOWNLOAD WITH YOUR EXPRESS PRIOR CONSENT
FOR COSMETIC PRODUCTS AND HYGIENE KITS
FOR SEASONAL ITEMS AFTER THE END OF THE SEASON
RIGHT TO REPAIR AFTER WARRANTY
IN ACCORDANCE WITH NEW EUROPEAN UNION REGULATIONS, YOU HAVE THE RIGHT TO THE REPAIR OF CERTAIN PRODUCTS EVEN AFTER THE EXPIRY OF THE STATUTORY WARRANTY, WITH THE PROVISION OF SPARE PARTS. IT IS FORBIDDEN TO REFUSE A REPAIR IF THE PRODUCT WAS PREVIOUSLY REPAIRED BY AN UNAUTHORIZED SERVICER OR THE CONSUMER THEMSELVES.
SUBMITTING COMPLAINTS
IF YOU HAVE COMPLAINTS REGARDING THE MANNER IN WHICH WE PROCESS YOUR REQUESTS FOR UNILATERAL CONTRACT TERMINATION, PLEASE CONTACT US VIA THE CONTACT DETAILS LISTED BELOW. YOU MAY ALSO FILE A COMPLAINT WITH THE COMPETENT CONSUMER PROTECTION AUTHORITY IN YOUR COUNTRY.
CONTACT
FOR ALL QUESTIONS REGARDING THE RIGHT TO UNILATERAL CONTRACT TERMINATION, YOU MAY CONTACT US AT:
MOLNAR STARI MLIN D.O.O. (ŠARAMONDO)
GORNJE MOKRICE 2B, 44250 PETRINJA, CROATIA
E-MAIL: INFO@SARAMONDO.COM
PHONE: +385 99 168 8529
WE WILL RESPOND TO ALL YOUR INQUIRIES AND COMPLAINTS WITHIN A MAXIMUM OF 15 DAYS.