Questions & Answers

How to choose the right size?

Each product in our webshop has a size chart with detailed measurements. We recommend measuring your child's height and chest circumference and comparing them with the listed measurements. In case of doubt, we advise choosing a larger size as children grow quickly.

How long does delivery take and what does it cost?

Orders are processed within 1-2 business days, and delivery takes 2-5 business days depending on the location. Delivery is free for orders above a certain amount, while a fixed fee is charged for smaller orders. Exact information on delivery costs is visible at checkout.

Can I return or exchange a product?

Yes, we accept returns and exchanges within 14 days of receiving your order, provided that the clothing is unworn, with original tags, and in its original packaging. Returns are easy – contact us via email or the return form.

What payment methods are available?

We accept credit and debit card payments (Visa, Mastercard), PayPal, and cash on delivery. All transactions are secure and protected with SSL encryption.

How can I track my order?

After your order has been shipped, you will receive an email with a tracking number. You can use this number to check the status and location of your order at any time on the delivery service's website.

How can you contact us?

You can reach us by email at info@saramondo.com or by phone at +385 99 383 99 87. We respond as soon as possible, and our team will be happy to assist you with any questions regarding your order, sizing, or products.

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